Refund policy

At ZMC Merchandise Inc., we take pride in offering high-quality gold jewelry. Due to the nature of our products, all sales are final. We strictly follow a No Returns, No Exchanges policy. Please review the following terms carefully before placing your order.

1. Final Sale

All gold jewelry items are sold as final sale. We do not accept returns or exchanges under any circumstances, including but not limited to sizing issues, change of mind, or personal preference.

2. Quality Assurance

Each item is thoroughly inspected before shipping to ensure it meets our quality standards. We guarantee that the item you receive will be in the condition described at the time of purchase.

3. No Modifications or Cancellations

Once an order has been placed, it cannot be canceled, modified, or refunded. Please double-check all details, including sizing and custom specifications, before completing your purchase.

4. Damaged Items

If your item arrives damaged due to shipping, please provide an unboxing video as evidence. Claims without this proof will not be considered. All damage-related claims are reviewed on a case-by-case basis.

5. Uncollected / Refused Shipments

If a parcel is returned to us due to being uncollected, refused, or not picked up from the courier within the required holding period, the order will be treated as a returned shipment.

Once received back, we may issue a refund for the product amount only, excluding original shipping fees and any return shipping charges incurred by the carrier. Alternatively, customers may request reshipment, which will require payment of additional shipping fees before the order is sent again.

It is the customer’s responsibility to ensure that delivery instructions are followed and that parcels are collected promptly from the courier or pickup location. We are not responsible for delays, returns, or losses resulting from uncollected shipments.

Parcels that remain unclaimed for an extended period may be considered abandoned and may be subject to restocking or administrative fees.

6. Customer Support

Although we do not accept returns or exchanges, we’re happy to answer any questions you may have before placing your order. Feel free to contact us via email at support@zmcmerchandise.ca.

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7. Legal Notice

By completing a purchase with ZMC Merchandise Inc., you acknowledge and agree to the terms outlined in this refund policy. This policy is legally binding and forms part of our terms and conditions of sale. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review the policy before completing a purchase.

Thank you for choosing ZMC Merchandise Inc.. We appreciate your understanding and look forward to serving you with exceptional gold jewelry.