Fraud and Order Verification Policy
Fraud and Order Verification Policy – ZMC
At ZMC Merchandise Inc., protecting our customers and business from fraudulent activity is a top priority. We take order verification and payment security seriously to ensure a safe and trustworthy shopping experience.
Fraud Screening and Verification
All online orders are automatically screened by our payment processor and website platform for potential fraud risks.
Our Order Verification Team may also manually review transactions that appear unusual, including but not limited to mismatched billing and shipping addresses, unusually high-value orders, or repeated declined payment attempts.
Order Cancellation Due to Fraud Risk
If an order is flagged by our fraud detection systems or internal review process, ZMC Merchandise Inc. reserves the right to cancel the order at its sole discretion, with or without prior notice.
In such cases, any authorized payment will not be captured, or if already processed, will be fully refunded to the original payment method.
These measures are implemented to protect both our customers and our business from unauthorized or fraudulent transactions.
Customer Communication
While we may contact customers to verify order details when appropriate, we are not obligated to do so prior to cancellation if a transaction is deemed high risk or verification cannot be completed.
This approach allows us to act promptly to prevent unauthorized purchases and safeguard customer information.
Protecting Our Customers
These fraud prevention procedures are designed to maintain a secure shopping environment and reduce the risk of identity theft, unauthorized payment use, and other fraudulent activities.
By placing an order, you acknowledge and accept these verification and security measures.
Need Assistance?
If you have any questions or concerns regarding a flagged or cancelled order, please contact us:
Email Address: support@zmcmerchandise.ca
For faster response: Message us directly on our Facebook page:
ZMC Merchandise Inc.
